Author: Gene Gendel
There are four commonly known ways that teams use to handle production support, or other “interrupt” items. Frequently, these items are classified by “levels” of priority/criticality, with L1 being the lowest and L3 being the highest priority. As we continue from Part 1 of this two-part article, we look at the remaining two ways of interrupting Scrum sprints–and share what can be done about them.
Read more at: https://www.projectmanagement.com/articles/303519/Handling-Interruptions-in-Scrum–4-Options–Part-2-