Handling Interruptions in Scrum: 4 Options (Part 2)

Author: Gene Gendel There are four commonly known ways that teams use to handle production support, or other “interrupt” items. Frequently, these items are classified by “levels” of priority/criticality, with L1 being the lowest and L3 being the highest priority. As we continue from Part 1 of this two-part article, we look at the remaining … Read more

Handling Interruptions in Scrum: 4 Options (Part 1)

Author: Gene Gendel In an ideal world, a cross-functional Scrum team must be fully focused on Scrum. The team is also expected to hear a voice of one customer only: the product owner. But what happens when reality intervenes and you get pulled in other directions? In this two-part article I will: Highlight common interrupt … Read more

Long-Term Strategic Planning: Epic-Level Estimation

This is a reprint from the book The Green Book: Collection of Independent Essays, by Gene Gendel.  Article name: Epic-Level Estimation (p. 108). Free PDF copy.  Amazon Download. Imagine: You are about to form a new feature team that is composed of bright, cross-functional experts, self-motivated and self-managed. They all worked in Scrum settings before … Read more

Reviews, Appraisals and Incentives

Author: Gene Gendel I wanted to start this discussion with Wikipedia definition of Performance Appraisal: “A performance appraisal (PA), also referred to as a performance review, performance evaluation,[1] (career) development discussion,[2] or employee appraisal[3] is a method by which the job performance of an employee is documented and evaluated. Performance appraisals are a part of … Read more

From Tickets to Trust: How Jira’s Issue Model Enables Lean, Transparent Software Delivery

In many organizations, tools like Jira, Rally, Version1, VSTS, Azure DevOps and similar, are still treated as administrative systems—places where work is logged after the fact while “real” planning and reporting happen elsewhere, in spreadsheets, heavy .ppt slide decks, and carefully curated status updates. This separation creates friction, delays, and often a quiet erosion of … Read more

Fallacies of RAG Reports

Author: Gene Gendel How Much Can You Trust Your Navigation Instruments? 1944…Imagine you are flying back home from a risky military mission…If you are not able to vividly imagine what this experience is like, please follow this link:  https://www.keystepstosuccess.com/2016/01/b-17e-bomber-tight-coupling-of-color-coding-with-numerical-data/ RAG System in Conventional Project Management Today, the RAG system is still widely used in conventional project … Read more