11:06:50 From Lucie in Toronto : good morning from Toronto 11:07:03 From mehmet : good evening from Istanbul 11:07:33 From Carol Julien : Hello from New York City 11:08:02 From Thoralf J Klatt, Berlin : Good to see you Christophe, Berlin rocks 11:08:07 From Mike Lowery : they are a really great read 11:12:00 From Four : Q, Johanna, your thoughts on job-sharing. I see it as a way to 1) prevent burn-out (no more 50 hr weeks PER person, 2) shift emphasis from person’s job to role. Thanks! 11:12:08 From Gene Gendel : Greetings folks and thank you all for joining. Please, keep your cameras ON, as long as:)…..you are camera ready. Please, keep yourself on MUTE. Please, ask your questions in the form of "Q:...…………………" After the event is over, Johanna's recording and her materials will be made available here: https://www.keystepstosuccess.com/2021/01/01-24-less-talks-lead-and-serve-others-focus-on-the-team-not-individuals-by-johanna-rothman/ (end of day EST). 11:14:52 From Four : Q: How does flow efficiency impact Continuous Discovery? Thanks 11:15:40 From Mark Gilbert to Gene Gendel(Direct Message) : let me know if you want some help muting participants - as needed. 11:15:58 From Marcelo Lopez to Gene Gendel(Direct Message) : You may need to mute “Karen Zanetti” yourself, I’ve pinged everyone else to mute themselves (politely) 11:16:53 From LEARNTOR - Mercy George-Igbafe : Hello everyone 11:18:27 From Four : Q: Please, explicate the parts of Lewin’s Equation B = f (P,E). Thanks 11:19:45 From Jeff Stuit : Re: Lewin’s equation: when is a person free to make their own choices? 11:20:46 From Four : eckershin culture book, please 11:20:55 From Gene Gendel : just a reference that is very contextual and supportive of Johanna's talk: https://www.keystepstosuccess.com/gap-between-science-and-business/ 11:21:29 From mehmet : link gives error 11:21:31 From Daniel Cohen : Edgar Schein https://www.amazon.com/Organizational-Culture-Leadership-Edgar-Schein/dp/0470190604 11:23:20 From Four : Q: Define the team’s value - if it’s a design team, NOT an engineering team? Thanks 11:24:09 From Thoralf J Klatt, Berlin : Four, also check https://en.wikipedia.org/wiki/Lewin%27s_equation 11:24:25 From Four : Thanks, Thoralf! 11:24:33 From Four : Thanks, Daniel! 11:26:11 From Don : b 11:27:11 From Four : Q: Spikes: Don’t we consider ALL work to be work in which we learn together? 11:28:06 From Thoralf J Klatt, Berlin : Regarding individual heritage and context I also like the Cynefin decision making framework to model how we tend to decide as individuals and teams based on context and heritage: Complexity, Cynefin, and Agile https://www.youtube.com/watch?v=-F4enP8oBFM 11:28:15 From Marcelo Lopez to Gene Gendel(Direct Message) : By the way…I plan on joining these more often. 11:28:21 From Gene Gendel : Collection of all QQ: Q, Johanna, your thoughts on job-sharing. I see it as a way to 1) prevent burn-out (no more 50 hr weeks PER person, 2) shift emphasis from person’s job to role. Thanks! Q: How does flow efficiency impact Continuous Discovery? Thanks Q: Please, explicate the parts of Lewin’s Equation B = f (P,E). Thanks Q: Define the team’s value - if it’s a design team, NOT an engineering team? Thanks Q: Spikes: Don’t we consider ALL work to be work in which we learn together? 11:29:24 From Don to Gene Gendel(Direct Message) : gene, can we save the whole chat at the end? 11:30:00 From Felix iPhone : sorry , noted 11:30:40 From Gene Gendel to Don(Direct Message) : sure. I can try. when I save zoom export, it takes into all exchanges, including private:). so, I will need to take out those. 11:30:58 From Don to Gene Gendel(Direct Message) : ok, thanks. 11:31:17 From Chadwick Lau : Any good books for feedback and coaching? 11:31:51 From Marcelo Lopez : Yes….”Secrets behind closed doors” +1 11:33:46 From Kyle Yeo : Q: would getting the individual to self-reflect be as effective as presenting observable behaviour to him/her for feedback? 11:34:00 From Aswin Subramaniam : Great point on coaches providing options! 11:35:16 From Dinesh Adithan : @marcelo I think the book you mean to say is "Behind Closed Doors Secrets of Great Management" https://pragprog.com/titles/rdbcd/behind-closed-doors/ 11:35:46 From Marcelo Lopez : @Dinesh: Correct….appreciate the typo correction 11:36:01 From Karen Zanetti to Gene Gendel(Direct Message) : Q.What do you recommend as the best ways to work in a hybrid waterfall/Agile EBS upgrade project? 11:36:27 From Chadwick Lau : Thanks @Dinesh :) 11:37:08 From Four : http://www.paulgraham.com/makersschedule.html 11:37:11 From Brad Wolf (Chicago, USA) : any thoughts or tips on recovering after a series of scheduled and blown-off one on ones? 11:39:17 From Four : Blown-off 1:1 - a tactic: include the invited person into your conflicting appt. The point: Okay, we’ll do something else, but this person has my time, so they do it with me. #consequenceschangebehaviour 11:40:34 From Four : Coaching & 1:1: “Do you need anything?” Is a good opener. It’s a “closed” Q. Be mindful that it might not open the door to other burning matters. 11:42:55 From Tom Mellor : So refreshing to hear that after advocating for the demise of performance reviews for 20 years 11:43:15 From Tom Mellor : They are about managing money and they are totally subjective and political. 11:43:27 From Marcelo Lopez : +1 what Tom just said... 11:43:35 From Marcelo Lopez : actually….if I may…+100 11:44:08 From Gene Gendel : this is why this collection so strongly supports what Johanna says https://www.keystepstosuccess.com/gap-between-science-and-business/ 11:44:31 From Tom Mellor : Deming identified them as one of his 7 Deadly Diseases of Organizations in "Out of the Crisis" in 1980. 11:44:36 From Kyle Yeo : HR won’t be happy they’ll be denied an ancient practice :( 11:45:01 From Tom Mellor : HR will be the next to do :) 11:45:11 From Tom Mellor : To go 11:45:33 From Four : Behavior change by positive reward: “What Shamu Taught Me About Life, Love, and Marriage: Lessons for People from Animals and Their Trainers” https://www.penguinrandomhouse.com/books/175468/what-shamu-taught-me-about-life-love-and-marriage-by-amy-sutherland/” February 2008 Amy Sutherland http://amysutherland.com/Amy_Sutherland/Books.html https://www.penguinrandomhouse.com/books/175468/what-shamu-taught-me-about-life-love-and-marriage-by-amy-sutherland/ 11:46:22 From Kyle Yeo : ;) 11:46:31 From Marcelo Lopez : HR as a “concept” is anchored in slavery (anyone doubting me…a simple Google will help) 11:46:31 From Tom Mellor : Even if they are idiots!!! 11:49:51 From Marcelo Lopez : Q: (curve-ball) What if that person (non-geller)is a manager, and their manager is confrontation-averse? 11:50:36 From Luis Lira : what if the non jeller is productive as an individual contributor? 11:50:41 From LEARNTOR - Mercy George-Igbafe : Thank you Johanna on the non-jellers 11:50:55 From David Stackleather : Q : How much time/work do you put in with people before firing them? 11:51:11 From Four : Q: cooperate vs collaborate. What’s the actual difference? (In a work team) cooperate = “work jointly toward the same end” collaborate = “work jointly on an activity, especially to produce or create something” 11:51:44 From Tom Mellor : The Phoenix Project was partially about a non jeller 11:52:37 From Four : School Culture Rewired: How to Define, Assess, and Transform It: Steve Gruenert & Todd Whitaker $21 https://www.amazon.com/School-Culture-Rewired-Define-Transform/dp/1416619909 11:52:49 From David Stackleather : Truman 11:53:51 From Four : https://www.canadianbusiness.com/wp-content/uploads/2018/04/harry-truman-buck-stops-here-96816088-fotosearch-getty-resized.jpg 11:54:04 From Four : https://en.wikipedia.org/wiki/Buck_passing 11:56:13 From Daniel Cohen : Q. What's the approach to rewarding teams for flow efficiency if we want to follow the guidance of not using metrics to reward performance, 11:56:49 From Four : Q: Your thoughts on the purpose of a Chief of Staff on a (team? larger? Not just engineers? _ 11:57:14 From Aaron De Los Reyes : Some roles “sales leads” are difficult roles to create team models for. 11:57:23 From Marcelo Lopez : All great books! 11:57:39 From Gene Gendel : Q, Johanna, your thoughts on job-sharing. I see it as a way to 1) prevent burn-out (no more 50 hr weeks PER person, 2) shift emphasis from person’s job to role. Thanks! Q: How does flow efficiency impact Continuous Discovery? Thanks Q: Please, explicate the parts of Lewin’s Equation B = f (P,E). Thanks Q: Define the team’s value - if it’s a design team, NOT an engineering team? Thanks Q: Spikes: Don’t we consider ALL work to be work in which we learn together? Q: would getting the individual to self-reflect be as effective as presenting observable behaviour to him/her for feedback? Q.What do you recommend as the best ways to work in a hybrid waterfall/Agile EBS upgrade project? Q: Any thoughts or tips on recovering after a series of scheduled and blown-off one on ones? Q: (curve-ball) What if that person (non-geller)is a manager, and their manager is confrontation-averse? Q : How much time/work do you put in with people before firing them? Q : How much time/work do you put in with people before firing them? 11:57:55 From Farida . : please can we get the slides 11:57:58 From Four : Gene, that’s such a great help as a reference. Thanks! 11:58:09 From Marcelo Lopez : @Farida: The recording for this session will be posted later. 11:59:25 From Thoralf J Klatt, Berlin : I do like the recent statement about the self-managing nature of teams: The entire Team is accountable for creating a valuable, useful Increment every … Holding each other accountable as professionals. - can you guess the source? 12:00:09 From Satya -C Minnesota : thank you Johanna for this great session. thanks Gene for arranging this session 12:00:13 From Four : Re: Discovery - Thanks for discussing. Very helpful. This is on my mind because my whole deal is raising Discovery to the level of cultural esteem given to Delivery. #rightproblem 12:00:50 From Gene Gendel : @everyone, the recording and Johanna's slides will be posted here https://www.keystepstosuccess.com/2021/01/01-24-less-talks-lead-and-serve-others-focus-on-the-team-not-individuals-by-johanna-rothman/ later today 12:01:04 From Thoralf J Klatt, Berlin : Four: check mobiusloop.com for getting to the “right” backlog ;) 12:01:43 From Four : Yup. Thanks, Thoralf. Yes, I know it. Good to review vis a vis this discussion! 12:01:57 From Thoralf J Klatt, Berlin : +1 Four 12:03:58 From Thoralf J Klatt, Berlin : Regarding non-gellers. Even though there are different laws in Europe, we have limited capacity for coaching … 12:04:22 From Marcelo Lopez : “Agile and Lean Program Management: Scaling Collaboration across the Organization” - Rothman 12:05:16 From Four : https://www.jrothman.com/books/agile-and-lean-program-management-scaling-collaboration-across-the-organization/ 12:06:15 From Marcelo Lopez : @Four: Cool beans. 12:06:49 From Four : @marcelo: Shall we rock? 12:07:01 From Kyle Yeo : Right, thanks for that Johanna 12:07:02 From Lucie in Toronto : thank you so much Joanna. I am “glad full” for joining you today! 12:07:05 From Thoralf J Klatt, Berlin : I love that statement: I am not perfect in self-reflection, so I am not perfect 12:07:11 From Marcelo Lopez : @Four: Sure... 12:07:59 From Four : @Johanna, As before, you’re touching on very important matters, and communicating so well: insightfully, memorably, engagingly. Thanks! 12:08:08 From David Nielsen : Great Presentation. Thank you Johanna for your wise and honest words. 12:08:12 From Brian Bellville : Thanks for your insightful thoughts Johanna 12:08:15 From Eric Lannemajou : Thank uou very much Gene and Johanna ! 12:08:57 From Lucie in Toronto : thank you gene for excellent hosting! 12:09:04 From mehmet : Thank you very much for this presentation and meeting 12:09:38 From Gene Gendel : thank you all folks for joining, asking questions, and given your feedback, eric, lucie, mehmet, everyone... 12:09:57 From Gene Gendel : please, help us grow the meetup and bring more folks to learn 12:11:08 From Martin to Gene Gendel(Direct Message) : Gene this has been a great experience….Johanna is great…please keep inviting me to these session 12:12:12 From Gene Gendel to Martin(Direct Message) : thank you Martin. I appreciate your reply. 12:12:32 From Maja Wilson : Great Presentation, Thank you Johanna and Gene and everyone that joined today's meetup 12:12:42 From Gene Gendel to Martin(Direct Message) : the best 'thank you' is sharing around the meetup link, so more people can join :) 12:12:49 From Brian Bellville : What do you think about Leadership Assessments as a baseline to understand a direction on how to become better? 12:13:00 From Thoralf J Klatt, Berlin : +1 Maja 12:14:33 From Marcelo Lopez : +1 Brians question: Leadership “Assessments”? 12:15:04 From LEARNTOR - Mercy George-Igbafe : Hello everyone If you do not mind, let us connect via LinkedIn https://www.linkedin.com/in/mercygeorgeigbafe/ Thank you 12:15:12 From Chadwick Lau : Thank you Johanna~ Good example of Weed out! 12:15:22 From Thoralf J Klatt, Berlin : Four, please connect if you like: https://www.linkedin.com/in/tjklatt/ 12:17:27 From Four : Love to, @Thoralf. Will do! 12:19:43 From Jubin Gosar : If anyone would like to connect, here is my linked-in profile. Thanks. https://www.linkedin.com/in/jubingosar/ 12:20:32 From Gene Gendel : More about waste and omissions, when measuring by objectives, performance reviews and other nonsense, here: https://www.keystepstosuccess.com/gap-between-science-and-business/ 12:20:48 From Marcelo Lopez : Since we’re being transparent, feel free to connect, folks: https://www.linkedin.com/in/marcelolopezjr 12:21:18 From Brian Bellville : I'd love to connect with everyone: https://www.linkedin.com/in/bbellville 12:21:18 From Marius Stoica : linkedin.com/in/stoicavictormarius same for me ;) 12:21:45 From Marius Stoica : https://www.linkedin.com/in/stoicavictormarius 12:22:04 From Marcelo Lopez : Wow…..talk about “punching the system”. 12:22:08 From LEARNTOR - Mercy George-Igbafe : Hello everyone If you do not mind, let us connect via LinkedIn https://www.linkedin.com/in/mercygeorgeigbafe/ Thank you 12:22:23 From Four : @Mercy, of course! 12:22:27 From Chichi Afiah : completely makes sense: outcomes over output 12:23:00 From Maru Waan ElK. : i would love to connect too: www.linkedin.com/in/melkharbili 12:23:23 From Marcelo Lopez : Outcomes have a value …tangible or intangible (learning)… 12:23:24 From Aaron De Los Reyes to Gene Gendel(Direct Message) : Gene, thank you for the amazing work you do in bringing us all of these great speakers and your excellent POV 12:24:50 From Chris Vestal : https://www.linkedin.com/in/cvestal/ 12:25:16 From Gene Gendel to Aaron De Los Reyes(Direct Message) : my pleasure Aaron, I will try to continue doing so. Of course, please share around with others the link to our meetup so it continues to grow :). 12:25:19 From Four : Q: (live) #1 One measure of “Quality” in an agile work environment (where “Quality” = what the customer values)? 12:25:46 From Maru Waan ElK. : @Gene: with all these discussions, I can tell u this recording will get very popular :-) 12:25:55 From Four : Q: (live) #2 Thoughts on the cognitive aspect/profile/truth of a team member vis a vis communication, managing, leading, team working? 12:27:41 From Thoralf J Klatt, Berlin : Please join our session on flight levels on Tuesday: Johanna offered her new book triad as a raffle prize (you pull ;) https://www.meetup.com/de-DE/Business-Agility-Meetup-Berlin/events/ 12:28:10 From Daniel Cohen : @Four. In the past, for setting up a single "metric", we used a group of different measurements, normalized them to a scale of 1 to 10, weighted them, and then calculated the overall result. That became an index we could use to measure overall performance. 12:29:13 From Four : @Daniel: Thanks, very helpful. I will digest this and follow up, thanks 12:29:37 From Daniel Cohen : @four. https://www.linkedin.com/in/danielscohen/ 12:30:09 From Marcelo Lopez : @Daniel: Sounds like an NPS-like system…. 12:30:23 From Gene Gendel : a great post by Thoralf: https://www.linkedin.com/feed/update/urn:li:activity:6754075973186052096/ - please post, comment, share. Thanks Thoralf. 12:30:50 From Matt : hi all and let’s keep in touch: https://www.linkedin.com/in/beagilemd 12:33:30 From Four : Q: Coaching agreements. Your thoughts? While you’ve discussed coaching today, you haven’t mentioned them. Many do, categorically, in regards to agile teams. Thanks, Johanna 12:33:39 From Farida . : How can you be effective as a scrum master 12:34:17 From Farida . : tittle of the book please 12:34:45 From Daniel Cohen : Johanna, thank you very much. Gene, thanks again for hosting a great meeting. Leaving now ... 12:35:24 From Chadwick Lau : Thank you Gene and Johanna! Leaving now. Good night everyone. 12:35:31 From Four : Cheers, Chadwick 12:36:23 From Four : https://en.wikipedia.org/wiki/Lewin%27s_equation 12:37:01 From Tom Mellor : 94% are system caused 12:38:05 From Four : Gemming, “Out of the Crisis”, page 315: “I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: •94% belongs to the system (responsibility of management) •6% special” https://deming.org/appreciation-for-a-system/ 12:38:32 From Gene Gendel : folks, we shall take another question or so, and then we shall have to wrap... my concern about the length of the recording. 12:39:07 From Tom Mellor : Red ball white ball experiment in Out of the Crisis :) 12:39:16 From Ming Lam : Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better. W. Edwards Deming 12:40:47 From Chris Vestal : Thank you, Johanna!!!! 12:41:00 From Carol Julien : Thank you! 12:41:03 From Kyle Yeo : Thank you Johanna, Gene and everyone here in this meetup 12:41:08 From Karen Zanetti : Fabulous and so worthwhile. 12:41:08 From Thoralf J Klatt, Berlin : Tnx-thiswasawesome 12:41:13 From Kyle Yeo : This was a really great session! 12:41:14 From Four : Take care, everyone. Glad to connect! linkedin.com/in/fourhewes 12:41:15 From Aswin Subramaniam : Thanks a lot, Johanna and Gene!! Much appreciated. 12:41:25 From Marcelo Lopez : Thank you so much to Johanna and Gene for making this possible. 12:41:31 From Four : Gene, thanks for gathering us and Johanna! 12:41:33 From Bill Chow : Thank you so much ! 12:41:38 From Marcelo Lopez : Thanks to @Thoralf for waking me up this morning with the reminder. 12:41:39 From Marius Stoica : amazing meeting, thank Gene & Johanna ! 12:41:40 From Luis Lira : ty 12:41:47 From Karen Zanetti to Gene Gendel(Direct Message) : You make such a difference! 12:41:48 From Sasha : thank you! 12:41:53 From Zafer Taneroglu : Thank you