Below, are some light-weight coaching tools that can be effectively used in conversations with customers (classroom setting and individual discussions):
Individual Performance, Incentives, Bonuses
Effect of individual performance appraisals and subjective/discretionary allocation of monetary intensives on organizational health:
Conventional (more traumatizing) ways to allocate intensives.
Use of Scrum outside of software development:
Roles & Responsibilities in basic Scrum and Large Scale Scrum (LeSS) settings:
Organizational Ecosystem: correlation between system variables at various System levels
Causal Loop Diagrams (CLD) & System Thinking
LeSS “Hexagon of Values”
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